Last Updated: july 23, 2025 | Effective Date: August 1, 2025
These Terms and Conditions govern your use of our services and website. By accessing our services, you agree to be bound by these terms.
Legal Entity
Company Name:Systech IT Solutions Limited
Trading As: SYSTECH DIGITAL
CIN: U72900KA2020PTC134567
GST No: 29AABCS1234C1Z5
Registered Address
Systech IT Solutions Limited
#23/1, 1st floor , J.C.1st cross
JC Road , Near Poornima Theatre , Bangaluru
Karnataka, India - 560027
IT Solutions
- • Hardware Sales & Support
- • Software Licensing
- • System Integration
- • Technical Consulting
Mobile Technology
- • Mobile Device Sales
- • Accessories & Parts
- • Repair Services
- • Mobile Solutions
Digital Services
- • OTT Subscription Management
- • Digital Content Access
- • Online Payment Processing
- • Customer Support
Payment Gateway
All online payments are processed through Razorpay Payment Gateway, which is PCI DSS Level 1 compliant and ensures secure transaction processing.
Accepted Payment Methods
- • Credit Cards (Visa, MasterCard, American Express)
- • Debit Cards (All major banks)
- • Net Banking (150+ banks supported)
- • UPI (Google Pay, PhonePe, Paytm, etc.)
- • Digital Wallets (Paytm, Mobikwik, etc.)
- • EMI Options (Selected banks)
Payment Security
- • 256-bit SSL encryption
- • PCI DSS Level 1 compliance
- • Two-factor authentication
- • Fraud detection algorithms
- • Secure tokenization
- • Real-time transaction monitoring
⚠️ Important Payment Information
- • Processing fee of ₹99 applies for OTT subscription claims
- • Payments are non-refundable once OTT codes are issued
- �� Failed transactions will be automatically refunded within 5-7 business days
Account Registration
- • Provide accurate and complete information
- • Maintain confidentiality of account credentials
- • Notify us immediately of unauthorized access
- • Update information when changes occur
Prohibited Activities
- • Fraudulent or misleading claims
- • Multiple claims for same product
- • Sharing or selling OTT subscription codes
- • Attempting to circumvent security measures
Eligibility & Validity
- • Valid only for purchases between July 1, 2025 - September 30, 2025
- • One subscription per Activation Code/Product Serial Number/IMEI Number
- • Claims must be submitted before September 30, 2025
- • Processing fee of ₹99 required for claim processing
Subscription Benefits
- • 12-month access to 28+ OTT & 500 Live Channels platform from the date of activation of OTTplay Power Play subscription
- • Powered by OTTplay premium service
- • HD/4K streaming where available
- • Multi-device access support
⚠️ Important Limitations
- • OTT service provided by third-party (OTTplay)
- • We are not responsible for OTT service delivery or technical issues
- • Platform availability subject to OTTplay's terms
- • No refunds once OTT codes are activated
Data Collection & Usage
We collect and process personal information in accordance with applicable data protection laws including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
- • Personal information for service delivery
- • Payment information for transaction processing
- • Device information for technical support
- • Communication preferences for service updates
Your Rights
- • Access to your personal data
- • Correction of inaccurate information
- • Deletion of personal data (where applicable)
- • Data portability rights
- • Withdrawal of consent
Data Security
- • Industry-standard encryption
- • Regular security audits
- • Access controls and monitoring
- • Secure data storage practices
- • Staff training on data protection
Our Intellectual Property
All content, trademarks, logos, and intellectual property on our website and services are owned by Systech IT Solutions Limited or our licensors.
- • SYSTECH DIGITAL trademark and logo
- • Website design and content
- • Software and technical documentation
- • Marketing materials and branding
Third-Party Rights
- • OTTplay and associated platform trademarks
- • Razorpay payment gateway branding
- • Third-party software licenses
- • Content provider intellectual property
⚠️ Service Limitations
- • We are not liable for third-party service failures (OTTplay, payment gateways)
- • No guarantee of uninterrupted service availability
- • Technical issues may cause temporary service disruptions
- • Content availability subject to third-party licensing agreements
Liability Cap
Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service in question, limited to a maximum of ₹10,000 per incident.
Grounds for Termination
- • Violation of these terms
- • Fraudulent activity
- • Non-payment of fees
- • Misuse of services
- • Legal or regulatory requirements
Effect of Termination
- • Immediate cessation of services
- • No refund of processing fees
- • Retention of data as per legal requirements
- • Survival of applicable terms
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.
Dispute Resolution Process
Direct Resolution
Contact our customer support for immediate assistance
Mediation
Attempt resolution through mediation if direct resolution fails
Legal Proceedings
Resort to courts in Bangalore, Karnataka as last option
Consumer Protection Act 2019
Your rights as a consumer are protected under the Consumer Protection Act, 2019. You have the right to:
- • Receive goods and services as per agreed specifications
- • Seek redressal for defective goods or deficient services
- • File complaints with consumer forums
- • Receive compensation for proven damages
Grievance Redressal
For any grievances, contact our customer support team. We are committed to resolving issues within 7 business days of receipt.
Terms Updates
We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on our website.
- • Email notification for significant changes
- • 30-day notice period for material modifications
- • Continued use constitutes acceptance of updated terms
- • Right to discontinue service if you disagree with changes
Email Support
sales.systechdigital@gmail.com
Response within 24 hours
Office Address
Systech IT Solution Pvt. Ltd
#23/1, 1st floor , J.C.1st cross
JC Road , Near Poornima Theatre , Bangaluru
Karnataka, India - 560027
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.
Document Version: 2.1 | Last Review: July 23, 2025 |Next Review: Sep 30, 2025